Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. We'll be returning here for many years to come. She was amazing. I bought chairs over 9 months ago. Cannot be returned. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! A The phone number for Arhaus is: (913) 663-0250. I do wish companies would standby there commitments and honor what is being sold to the customer. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Additional information about Delivery & Shipping. You have successfully subscribed to our list. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. I will continue to work with her on future projects. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I tried several times to order them, each time being told that I would definitely get my chairs. They did not question anything that we called. Note: Pricing on floor samples and at Arhaus Loft locations may vary. However, the actual colors you see will depend on your computer monitor. My residence wont be ready for weeks. The level of customer service was exceptional. For the entire four-story shore house. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). When they delivered in Nov 2021 they were the wrong chairs. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Do you offer in-home design consultations? Arhaus custom Andrea and Chris are amazing. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Cannot be returned. It's simply frustrating dealing with people that work at arhaus. Disconnected and unable to reach same rep. 71. I never received any paperwork from them confirming my purchase. Michael has also been very helpful as well. I can't say enough about the beautiful furniture and great customer service at Arhaus. Please have your order number available so that we may assist you more quickly. Does someone need to be home to accept my delivery? Arhaus is a lovely store in Plano/ Frisco Texas area. Kudos to Tracy the designer who helped us. I also got covers for when it snows here in Colorado. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. They have gorgeous unique quality pieces at affordable prices. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I ordered Thanksgiving dishes first week in September. I mailed. 51 customer reviews of Arhaus. We purchased a Taylor couch set with love seat, chair and three person/long couch. Again, special thank you to Tracy, and thanks to the rest of the staff there. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. $2650 and after 7 months, we still cant use the sleeper. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Highly recommend Arhaus as a very good store with beautiful merchandise. We spent close to $75k at this store and purchased their warranty on the furniture. We expect to keep finding more of what we love at Arhaus. It is now almost September of 2022. We are also Disappointed in the Taylor Sofa comfort and performance. Never got it. The. They have probably the most interesting and diverse high end furniture range in San Diego. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating You can make them your self quicker and for half the price. I would suggest that no one buy any product from this company. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Sales rep did further investigation and it seems that my order has not been processed at all! The 1st one we got was warped so it was replaced. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. From looking at other recent reviews on various forums I'm not alone. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Tracy worked with me and was very pleasant to deal with. The sectional with chaise was made to order. We furnished our dinning room, formal living room and family room furniture at Arhaus. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. We respect and appreciate that not all guests may want to share information with other select companies. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Additional information about Delivery & Shipping. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. How can I check on the status of my order? I did so, and they sent a third party furniture repair company. This was to be a birthday gift and I have this junk. If you use one of these and buy something, Slumber Search may make a small amount of money. Are the prices the same in stores and online? David approached us and I have to say we are so happy he did. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. It was a custom piece so it took quite some time to come in (which was expected). I do and I don't like this place. Who is looking at this furniture before it goes out for delivery? Arhaus' customer service is definitely lacking. They're awesome! Much better service from both. I was hesitant since it was a floor sample. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. No follow through yet again. Customer service's response was that since they are natural wood, it is expected they will have natural variations. They are very nice on the phone. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. If I could give less than 1 star, I would. They are awful at customer service and do not stand behind their product. They don't call or email back. Anyone would miss this. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. STAY AWAY. Half showed up within a week. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). My interior designer Tricia, was amazing to work with. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. A Arhaus employs approximately 20+ people. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Join the 39 people who've already reviewed Arhaus. So here I am still not being refunded by a company that has received the returned items. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. And non of the back rests held shape they sagging and about 1/2 full now. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. We purchased this table a year. About. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. They sure asked me to pay for the furniture right away. We will recommend and shop at Arhaus in the future! Be ready with your credit card. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86.
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