Bought wife earrings for Christmas, purchased on 12/24, cost of $642. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Contact our Customer Care Team Today. It's a wedding band. Whenever I purchase jewelry I always go to Kay Jewelers. The business is located in Newburgh, New York, United States. Both gifts from my husband were purchased at this store and I had the receipt. Then I could buy the warranty after the repair for a few more hundred dollars. That ring is worth 3x that amount now, and $600 for it is unacceptable. Kay Jewelers does not raise credit limits automatically as a matter of policy. No help this company. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Here, KAY Jewelers is offering you $25 OFF on all their products. The eligible items for the discount range a lot. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Desired outcome: I would like to receive my e card immediately. 8:30am - 10:00pm; Tue. I got an email on December 29th saying I would get my refund in 7 days. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I call to have it fixed and was told no. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I contacted my bank for a dispute and Kay finally refunded me my money. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! The trade-in value is the original purchase price, excluding charges such as tax and shipping. Custom designed jewelry is not returnable. Shortcut: Press 1, then press 1, the press 0 twice. *Exchanges are not accepted at kay.com. Also apply for our NEW Concierge position for the holiday season. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. We were not told that it was a promotion but a sale. (Engraving is not available on Kayoutlet.com.). Submit a complaint and get your issue resolved. This ring constantly loses the diamond and have had multiple issue with it. Will I have to pay shipping charges if I request in-store pick up? Do you offer any warranties on your merchandise? I was told they couldn't resize them, which seemed odd for a 'jewelers'. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Set a time to meet online or in-store, and we'll meet you, ready to help. I called customer care and no one called back. To my surprise she worked it out so that I got a beautiful NEW RING. Salary wasn't the greatest. 23.8 miles away from Kay Jewelers. That was not going to fly. Kay Jewelers P.O. What is your policy regarding the gold supply chain? If you select a size other than the standard ring size shown, service may be required to adjust it. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. You have added the max number of Favorites. I put my ring in bleach and ruined it. Kay Jewelers needs to revise their gift return policy. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. This review was chosen algorithmically as the most valued customer feedback. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I am set to get married in two weeks. It's time to enjoy your shopping with such a big sale. I would like to write a letter to your corporate offices. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . I also have a contract that states you will replace any damaged or missing diamond. They worked together to approve a replacement bracelet for about the same value. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. That didnt help me at all. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. } You can find contact details for Kay Jewelers above. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. No, one in the store informed us of a promotion for 18months. I ordered a necklace for my aunt for Christmas. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Compare Coupons patiently and you may be able to get a 10% OFF. color: #515666; What is your policy regarding conflict diamonds? A link has directed you to this review. She then said she would be escalating to district manager. Please try again. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Don't worry, the conditions for using this coupon are very broad. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Thank you Catherine for going out of your way to replace my exact match ring. Top of the Page, Do all rings come in the same size or are there different sizes available? ComplaintsBoard.com is a leading complaint resolution website on the Internet. I ordered two pairs of earrings online. January 25, 2023 by Ana Stanar. You are going to save $50 OFF with it. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Kay.com will not accept the return of merchandise picked up at the store. If youd rather exchange your purchase for something new, great! Top of the Page, Can I have someone other than me pick up my order? Sign in to add more and ensure your Favorites will be available on all your devices. Either another chain or another piece of jewelry or refund. All other gemstones are referred to as semi-precious. Sign up to receive our free weekly newsletter. You may trade in your diamond for another diamond at least double the trade-in value. Your order will be shipped from kay.com to the Kay store of your choice. Desired outcome: } Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Credit options: Corporate Phone Number: 1-800-877-8169. Text (855) 221 - 6255. Always a pleasure to go in. Save up to 10% OFF on KAY Jewelers items. You're in the right place! Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. cart reminders from KAY at the cell number used . The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . I turned my ring into the kays store on March 9. They tried to fault me for the diamond coming out. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. I placed an order on December 23 and decided the same day I did not want to make the purchase. Enter Street Address, City, State or Zip Code. Text (855) 929 - 4190. We value your privacy. *This includes the labor and materials necessary to set the replacement diamond or gemstone. They claimed some orders were not able to be cancelled and mine was one of them. Do all rings come in the same size or are there different sizes available? What address can I use? See reviews below to learn more or submit your own review. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I was so excited and thankful for her great customer service. Box 659728. Thank u so much Sonya u deserve a raise! We tell them why were there, and they start looking up our account. Initial Kay Jewelers complaints should be directed to their team directly. I still had the Diamond, so that was to remount & fix the prong. You have added the max number of Favorites. Compare Coupons patiently and you may be able to get a 10% OFF. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Learn more No need to wait for every minute to receive phone call from delivery partner. Yes, special order items are able to be returned. If you visit the Spring field Mall location, Faviba will take good care of you. An expert can help you narrow down options and find the perfect jewelry. 8:30am - 10:00pm; Sign in to add more and ensure your Favorites will be available on all your devices. When I brought it in, they said it would be $450 to repair. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. KAY at Your Service. Our customer service begins with the sale and never ends. Design-a-ring: We aim to provide readers with the most up-to-date information available about today's consumer products and services. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. I customized a wedding band for my fianc and it was a mess. Very disappointed with kay. She was constantly in communication with me and always delivered what she promised. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Kay Jewelers Credit Card Payment Address What address can I use? They are the WORST company to deal with for a refund. This complaint was posted by a verified customer. ConsumerAffairs is not a government agency. What are you looking for? Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Chatting with Kay Jewelers Customer Service. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. Personalization services: .main-header .primary-navigation ul li.nav-link.active { Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Now, it has started customer satisfaction survey to collect feedback and improve their service. Well, then I asked to look for a replacement that is the same as the one got lost. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. I took my jewelry in for inspection and found that the ring was broke. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . You'll have great cow workers and flexible schedule I have no clue why there are so many negative reviews. Its location on this page may change next time you visit. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. We bought a bracelet and an Opal ring for my daughter as well. Color gemstone jewelry is not eligible for trade-in. Great Staff and very pleasent and helpful. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. The millimeter is our standard unit of measurement for jewelry dimensions. you can get $200 off some orders from KAY Jewelers. I paid approx. If you have a payment history and your account is in good standing, you may be . I want to speak to a DISTRICT MANAGER. Affiliate disclosure: Hotdeals.com uses affiliate programs for What colored gemstones are considered precious? Guess what - NO REFUND! My account is [protected] if you have any questions or need to search the account. A special ordered item is created upon request. transition: all 0.5s ease; ARPhotography . How long do I have to pick up my merchandise? Please see our return/exchange policy. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. I don't believe that we should be charged. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Recently my boyfriend lost his mother and inherited her belongings. Returning your KAY purchase is easy. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. The diamond in my ring fell out on May 7. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. 375 Ghent Road, Akron, Ohio 44333, United States. It looked like they played soccer with the ring. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Average Customer Rating. If your finger is a different size, we can adjust the ring. Most orders will arrive within 3-5 business days. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Ordered online and I received my order and everything was absolutely fine. Unfortunately it was too small, so he took it to Kay's. From guiding you to the perfect engagement ring to handling a purchase-related question. I wear the chain everyday and wash in it. background: #515666; 327 Well, every Kay policy should be the same. The very next day its 30% off and this store will not give me the additional 5%. Thank you to the entire staff of the store for exemplary customer service. I have spent a ton of money at Kay's because of Chris. For payments and other help, contact Kay credit card customer support at 855-506-2499. As a long time customer, I feel like I have been rob. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. They refuse to remove the interest. You will need to provide your account information and payment method when you call. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! A company you know and trust. VC01 (fr) Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I just LOVE MY NEW BEAUTIFUL NEW RING. Also to let employees know they should not ask personal questions like their social. You will know exactly when it will be delivered. Posted Meghirdetve tbb mint 30 napja. When will my credit card be charged for my in-store pick up? KAY Outlet offers engraving on select merchandise. Totally understandable. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Wife wore the earrings once in January. Have you taken the Kay Jewelers customer satisfaction survey yet? Style finder: (Trade-ins are not accepted at kay.com. Also to let employees know they should not ask personal questions like their social. Monday to Friday: 7 AM 1 AM ET. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Learn more White gold is pure gold that is mixed with alloys to give it a white My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Twitter. I was told it could be exchanged by 2 different managers. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. We value your privacy. I called her desperate to find a band for my wife that was getting discontinued. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Kay Jewelers competes in Retail industry. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. .left-navigation .nav-link a:hover, Desired outcome: This complaint was posted by a verified customer. Please do NOT purchase a wedding ring or any JEWELRY from this company. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. color. I am beyond frustrated with the service department at Kay Jewelers. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. No, there are no shipping charges applied to orders shipped to a store. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Not very customer friendly, Desired outcome: This situation became the most unprofessional experience of our lives! I have never bought any real gold that would break the way these pieces continue to break. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Contacting Kay Jewelers. This customer service is it's terrible to say the least. Customer Service Number: 1-800-527-8029. No, there are no shipping charges applied to orders shipped to a store. } One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. What is the difference between natural and lab-created stones? In total, there are 3 ways to get in touch with them. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. The diamond came out four days later! Learn More. Solitaire engagement rings are the perfect representation of your love and commitment. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. So don't forget to put the discount to use. . We received a bill charging us all of the incurred interest. Desired outcome: 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 I took it in for repair that day. She was diligent on researching the best options for me. How will I know when my order is ready for pick up at my Kay Jewelers store? 2023 HotDeals.com, All rights reserved. I will have to take legal action to resolve my claim. . Shop the latest and enjoy express delivery and free returns today. This company was holding a sale on their rings. Unsubscribe at any time. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! 2. Can I have someone other than me pick up my order? Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. You just need to follow some tips to get $25 off select merchandise. KAY Jewelers Accounts are issued by Comenity Bank. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All Rights Reserved. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. 30 days? The latest complaint engagement ring was resolved on Aug 18, 2014. Get questions answered and resume your conversations easily! 5. I mostly enjoyed the shopping experience from here. Desired outcome: You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. He gave me 1000% great customer service!!! She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! We will repair or replace your mounting without charge if any defects are found during this period. Grab your savings right now. Kay Jewelers customer service and expertise. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Useful. You just need to follow some tips to get $25 off select merchandise. Well since I put it in my aunt's name UPS couldn't give me the package. Learn More. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Kay offers customers credit options to help them finance their purchases. I have never bought any real gold that would break the way these pieces continue to break. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Credit & Financing. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support.
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